Managed IT, MSA (Managed Service Agreement) Packages
Our monthly packages are created by applying a flat fee for every server and every user on your network. This table outlines benefits and savings for each level of user and details on the all inclusive server/network package. A user is simply an individual with an account on your managed network that is given the services and support offered in our plans to all the devices that one user may use to get their job done. The main difference between the user packages is simply were the support is executed from. This package schedule reflects the basis of our services but each plan can be further customized to fit the specific needs for your business' IT operation. Have a question? If you need more information on our packages or need an accurate quote, email or call us today.
vSupport Level 1 Package |
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• Unlimited Remote IT Support |
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Your Level one package includes unlimited “Remote Support” for that individual user. This means that we will support all the devices that the user will need to get their job done; like their PC and its applications, their laptop and its applications, printers, and mobile phones for an unlimited amount of hours as long as the support is executed from outside your office. With today’s technology our engineers can easily and quickly connect to your employee’s computers, view errors with your employees in real time and resolve 98% of the daily issues suffered by today’s small business market. This is the package of choice for users found in remote office or that work outside the office. |
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vSupport Level 2 Package |
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• Unlimited Remote IT Support |
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The level two user package includes the same unlimited “Remote Support” as the level one package plus unlimited “Onsite Support” during business hours. For the users that are found at your main office and require a higher level of support to insure they are always up, running, and productive. Again this package supports all the devices that your employees use like their computers, laptops, printers, and mobile phones. This package also includes the benefits of not only “remote maintenance” but also “onsite maintenance” to insure maximum stability. The amount of on-site hours that can be spent at your location by one or more of our engineers during business hours is unlimited. |
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vSupport Level 3 Package |
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• Unlimited Remote IT Support |
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Are you realizing the benefits of the all inclusive and unlimited hours’ type of support when dealing with Planet Virtual? If so then our top of the line level three packages is perfect. It includes all the features of both level one and level two packages with an extra measure of security by giving the user and their devices unlimited emergency “on-site support” 24/7. That’s right this package will insure that all your devices always have support 24/7 365 days a year! As an added bonus we included home network support for any executive that runs under this package. |
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Server/Network vSupport |
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• Unlimited Remote Server/Network Support |
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The final part of your full network support package includes the support for your Servers and Network. Your “network” is considered to be the hardware that allows for your devices to communicate with each other and the outside world like switches, routers, and firewalls. Your servers and network devices are all mission critical therefore there is only one “all inclusive” package for these types of devices. Yes you guess right your Server/Network package gives your servers and its network devices unlimited 24/7 remote and on-site support 365 days a year. This type of support package allows us to execute proactive maintenance, monitoring, updates, and alert configurations so that we can guarantee 98% up-time and maximum productivity from your employees. |
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