Managed IT Services, Remote IT Support, & MSAs

Planet Virtual's MSA Solution

Planet Virtual provides outsourced managed IT services on a monthly basis for one low, flat rate. This method allows you to budget your IT expenses and place your network under our full responsibility. This allows us to resolve the minor issues at the root, provide scheduled maintenance & proactive care, full network documentation,and detailed reports. This takes you out of the IT equation and allows you to focus 100% on what matters most, your business' growth and success. No more worrying about how much a network crash would cost or having the knowledge to get it working again.

A Managed Service Agreement gives Planet Virtual’s engineers the freedom to work on your network at any time. Allowing us to monitor and proactively attack current issues, prevent future issues, and produce a stable environment for your business to grow. Since we always bill the same amount not digging further into the small reoccurring issues which require us to spend long hours working on your network costs us money. This sets a new tone of responsibility and dedication to maintaining a stable and productive network. When working with an IT company that bills hourly your provider is often forced to do only what is necessary to resolve the immediate issue, rather than looking at the source and underlying causes for the reoccurred. This allows the root causes of many issues to go unnoticed until they become so large and unmanageable that resolution is possible only through a costly and intrusive overhaul. Hourly IT providers don’t provide network monitoring, documentation, or scheduled maintenance. Due to this business practice more and more issues arise with no slow down in site costing you more and more money. Paying for IT support on an hourly basis most often than not turns into a big NEGATIVE in everyone’s bottom line. Businesses owners keep dumping more and more money into the hourly resolutions hoping “this time is the last time” and the computer techs rushing through patch up’s in order to keep invoices down. The reality is that this method is self defeating, and sooner or later, both sides lose.

Constantly dealing with petty annoyances, paying for every minute spent to address them, to then be presented with a lengthy and expensive proposal for a resolution. Businesses often make the mistake of cutting their relationship with their current IT support provider on matters of principle. While this is understandable, it is rarely of any benefit, as a new relationship is often formed with another IT provider which also bills on an hourly basis and now has to “re-learn” your network and the cycle continues.

What About In-House IT?

A managed service agreement will cost much, much less than the salary of any in-house IT professional you can hire. So you compare: a single IT professional or a TEAM of professionals armed with the best tools designed to support you and your staff? Having an in-house IT doesn't always guarantee that any or all issues can be resolved in a timely manner and in the right way. With us, you're getting years upon years of troubleshooting experience and technical training. We also don't "call in sick", go out for lunch, or need health insurance. Our managed IT contracts GUARANTEE the utmost attention and proactive care on a daily basis.

What’s included in an MSA?

Your MSA along with peace of mine includes a team of engineers at your disposal ready to provide the follow services:

	24/7 remote IT support
	Server maintenance & administration
	Full network support & documentation
	Quarterly network performance reports
	Monitoring of all network devices & services
	Your own help desk & ticketing system
	Full end-user support
	Online license management
	Desktop optimization & management
	Virus definition & prevention
	Software patch management
	Microsoft Exchange server administration
	Backup & disaster recovery
	Remote access administration
	File sharing & security management

Advantages of Managed IT Services

IT Cost

The best way to manage your expenses is through budging. So how do you budget your current providers bill that is never the same? That as hours pass by the bill gets more and more expensive? The only answer to this problem is a Managed Services Agreement provided by Planet Virtual. We charge a flat monthly rate like any other utility. So month after month your bill is always the same no matter how many hours we worked on your network. Now that equals budget!

True Proactive Support

Without the restraints of hourly billing we can work voluntarily on your network around the clock, allowing us to setup 24/7 monitoring of your network devices and services. Scheduled maintenance with real engineers to review logs, test and apply updates, test and verify backups, review performance reports and provide accurate feedback to network performance. It allows for us to project a disaster recovery solution and testing. There is a big difference between “backup” and a “GOOD BACKUP”. A backup can be the only difference between the life and death of your company's most important data assets in a catastrophic failure. This proactive approach allows us to prevent network failures and system crashes providing you with maximum up time, guarantee backups, and provide the information needed about network health to make informed decision when upgrades and global changes are necessary.

Getting Help

Getting support from Planet Virtual could not be any easier! A ticket can be created by phone, email or by using our ticketing system. We track all services requested insuring no issue falls through the cracks. Our ticketing system also allows us to track patterns in services requested while building a knowledge base that can help us solve problems faster and more efficient than ever. Clients can simply log in and track the progress of the issues and projects most important to them.